CUSTOMER SUPPORT
How can we help?
Support for product selection, technical questions and after-sales service.
Technical Support
Ask about model selection and application requirements.
Contact Us ↗02 / SERVICEAfter-Sales Service
Please provide your model number and describe the issue.
Contact Us ↗03 / QUOTATIONQuotations & Purchasing
Tell us which products you need and the required quantity.
Contact Us ↗FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions.
What information do you need to recommend a product?
Please tell us the luminaire type, input voltage, LED output voltage and current, required power, installation space, and any dimming or sensor requirements. We will check the specifications and recommend suitable products.
Where can I find drawings and specifications?
Select a product family to view its specifications and drawings. If you need different specifications, please include your requirements in an inquiry.
How can I check product certifications?
Browse the relevant documents under Patents & Certifications. Please contact our team to confirm certification for the model you intend to purchase.
Can I request samples or a quotation?
Select your inquiry type on the contact page and provide the products, estimated quantity and requirements. Our team will confirm availability and supply terms.
What should I include in a service inquiry?
Please provide the model number, purchase source and date, symptoms and affected quantity. Contact Support if you need product inspection or repair.
How can I check my inquiry status?
A reference number appears after your inquiry is submitted. To check its status, contact us with that reference number at 1533-0705 or kbtech@ikbtech.co.kr.
Contact Us Directly
1533-0705kbtech@ikbtech.co.krFAX 02-3661-0705